All in a Day's Work

I have been having a not-so-good time at the office for the last couple of weeks. I have been under a lot of stress brought about by different factors - pressure to meet (and exceed, if possible) my metrics, pressure to save up enough money for my trip on October at the same time making sure there is enough money to spend, having to change managers as our current team leader will be transferring to another department, and a host of other things occupying my mind. Really, as much as the smallest things can make me happy, I also make myself sick with worry over the most trivial things. Add to that some not-so-good experiences with customers and you've got a timebomb just raring to explode. I can totally relate to Kym's post about sometimes feeling as if you're carrying the world on your shoulders. Sometimes Most of the time the thought of succumbing to stress sounds like a very tempting idea.

Sometimes I ask myself why I am still here and why I am robbing myself of the chance to go after what I really want.

Sometimes I just want to give up.

But God is good and He manifests His goodness in the simplest of things.

Because sometimes, when we feel like ready to give up, we get something like this:

We call this a whale-done card :)

These are given to CSRs as a form of appreciation for any good deed done

It reads:

Kristel,

That compliment call was absolutely amazing! Keep it up. I look forward to having more compliment calls from you!

Carlo Ü

TL Carlo will be our new supervisor effective on the 12th of July as TL Jimmy has decided to transfer to another department. It's sad of course, but it is a well-accepted fact that not everyone you meet will be with you for as long as you want them to.

The reason for this simple token is because of a customer who was very impressed with the (in his words) "personalized and professional" service I have provided him so he asked to speak to someone else (in this case, the higher ups) about this. Thus, the compliment call.

It may seem very small, but for us who at times get calls from people who think they are of better species, hearing kind praises like what the aforementioned customer gushed about me is very much appreciated.

I don't want to sound too much of a downer (as I feel like I've been pestering you with my whines more frequently, sorry about that) but I just want to tell you what happened to me last Monday. After one too many "difficult" customers, I broke down to TL Jimmy and told him how I don't want my job anymore. I sobbed and sobbed, it's quite embarrassing really, now that I think of it. But at that moment I didn't care. I just felt so unhappy. TL Jimmy did a good job in counseling me, providing comfort, and by just being there to listen. Then, I thought of telling my teammates that I resigned effective immediately just to gauge their reactions, and never have I felt more special to them than in that moment. My closest friend at the office, Mich, even teared up. I felt kinda mean doing that prank, but I just feel thankful that these fine people love me dearly and will miss my presence when I'm gone.